Application
This unit describes the skills and knowledge required to design and manage the organisation quality management system. It covers using industry benchmarks, identifying areas for improvement across the organisation, setting targets and embedding quality into the organisational culture.
It applies to individuals in any sector or type of organisation who take an active role in establishing and maintaining systems to promote quality across the organisation.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify areas for improvement within the enterprise | 1.1 Source and review relevant industry benchmarks for best practice in quality 1.2 Apply comparative analysis techniques to production performance 1.3 Identify and implement relevant codes of practice 1.4 Audit business systems against best practice criteria 1.5 Analyse and evaluate marketing plans and quality assurance schemes 1.6 Audit human resource management practices against best practice criteria 1.7 Determine environmental/natural resources parameters and assess them against best practice |
2. Establish systems to support quality | 2.1 Consult with relevant parties to establish measurable targets and performance indicators for quality 2.2 Implement processes for systematic strategic planning within the organisation 2.3 Embed quality culture across the organisation 2.4 Define quality standards for products, physical and natural resources and inputs 2.5 Establish processes to generate commitment to and opportunities for learning 2.6 Implement communication strategies to inform and engage staff and other stakeholders |
3. Undertake continuous monitoring of systems and processes | 3.1 Establish mechanisms for gaining feedback information on quality systems and processes 3.2 Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle 3.3 Develop procedures for documentation and reporting 3.4 Analyse feedback and evaluation data and implement improvements |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.7 | Sources and interprets textual information including benchmarks and technical data required to plan, implement and review a strategic initiative Analyses organisational information using appropriate benchmarks to assess practices |
Writing | 2.1, 2.4, 2.5, 3.3 | Develops texts dealing with complex ideas and concepts using specialised and detailed language to convey explicit information, requirements and recommendations in accordance with organisational requirements |
Oral Communication | 2.1, 2.6 | Participates in a variety of spoken exchanges with stakeholders using structure and language appropriate to context and audience |
Numeracy | 1.2, 2.1 | Analyses mathematical information to define measurable performance targets |
Navigate the world of work | 2.4, 3.3 | Takes a lead role in the development of procedures and standards to achieve organisational goals |
Interact with others | 2.1, 2.3, 2.6 | Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective interaction, influencing direction and taking a leadership role |
Get the work done | 1.1, 1.3, 1.5, 1.7, 2.2- 2.6, 3.1, 3.2, 3.4 | Plans, sequences and implements complex tasks and processes to achieve organisational quality requirements Systematically gathers, analyses and evaluates relevant information to decide on improvements Sources feedback and evaluates outcomes to identify opportunities for improvement |
Sectors
Management and Leadership - Management